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11. Meetings and consultations

When organizing a meeting or consultation with the Aboriginal community, service providers may need the guidance of Indigenous workers. These workers can introduce and provide a link to the community they work with to ensure that you do not offend important people and community leaders. Some points to consider when meeting with the Aboriginal community include:

• Allow ample time for consultations and meetings; keep in mind the concept of Koori time. Aboriginal peoples may need extra time to come together and feel comfortable about the meeting. Meetings should be structured and allow time for story sharing. Ensure there is enough time to reflect on the meeting. You may need to arrange another meeting to answer questions and discuss concerns. Meetings may be done progressively over the day or start the meeting when the majority of expected Aboriginal community members are present;
• Take the time to develop relationships that are equal and genuine. This will ensure that consultations and meeting do not appear tokenistic;
• It is important to consider your presentation and personal appearance when meeting with the Aboriginal community. Ensure your appearance and language reflects a respectful manner;
• Silence should not be misunderstood. It should be respected. The person may be reflecting on what you have said and may want more time to think about the answer to a question;
• It is important to consider your use of eye contact when speaking with Aboriginal peoples. In some circumstances direct eye contact will be appropriate but other people may find it very uncomfortable;
• Where possible follow up any formal contact you have with the Aboriginal community e.g. letters and invitations, with face to face contact. Remember some Aboriginal people lack confidence in reading and writing;
• Chairpersons, Workers and other representatives from the Aboriginal community often do not make immediate decisions. Information from a meeting or consultation may need to be taken to other members of the Aboriginal community to discuss and decide if a decision is made. This can be time consuming so you need to be patient;
• Aboriginal groups may need to revisit a decision reached at a previous meeting. This is important in supporting the group to make a joint decision;
• Documentation in a meeting is important. Take notes so you can clarify priorities and issues with the Aboriginal community;
• Continue to stay in touch and keep the Aboriginal community informed. This will help maintain good relationships and trust;
• The choice of venue is important. The venue needs to be in a place where communities feel comfortable. Consider using a neutral venue if there are fractions within the Aboriginal communities.